Frequently Asked Questions
Everything you need to know about your Mitchell Brands beauty journey.
How long will it take to receive my order?
Standard shipping within the United States typically takes 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
Are Mitchell Brands products authentic?
Yes, we are the official manufacturer and distributor. All products purchased directly from our website are 100% authentic and meet our high-quality safety standards.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Please contact our customer support team to initiate a return or exchange process.
Do you test your products on animals?
No, Mitchell Brands is committed to ethical beauty. We do not test any of our products or ingredients on animals.
How can I track my package?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.